Privacy Policy – Porsche Kerala

Information on Data Protection and Our Privacy Practices

 

Code of Practice Concerning the Collection, Processing, Transmission and Use of Data

You will find details below regarding how Porsche Kerala collects, stores, transmits, and uses your personal data.

 

1. Data Collection and Storage by Porsche Kerala

Porsche Kerala, an authorized Porsche partner, collects and stores personal data such as your name, contact number, email ID, etc., required for ordering a vehicle or for providing service and customer support. This data also includes information needed for purchase and service contracts, vehicle-specific data, customer identification numbers, and transaction details.

With your consent (as per this Privacy Policy), Porsche Kerala may also collect and use your data to provide customer support, conduct surveys, and deliver personalized information and marketing.

 

2. Data Storage at Porsche Kerala

Porsche Kerala will store data obtained directly through customer interactions, through its dealership locations, website inquiries, and support services.

Customer data obtained through marketing efforts will also be stored and safeguarded.

 

3. Data Transmission

To maintain up-to-date records and provide accurate services, Porsche Kerala may exchange data with other authorized Porsche dealers or relevant group entities when required.

 

4. Use of Data by Porsche Kerala

Your personal data may be used by Porsche Kerala to:

• Provide products and services

• Process service and purchase contracts

• Offer personalized customer support

• Conduct customer satisfaction surveys

• Send relevant offers and updates tailored to your interests

 

5. Purpose of Data Use

 

5.1 Provision of Services

Porsche Kerala uses customer data to deliver requested products and services, such as vehicle purchases or maintenance appointments.

5.2 Contract Processing

Customer data may be used to manage warranty claims or contractual obligations. Porsche Kerala may also invite customers to participate in feedback or market research.

5.3 Customer Support

Our Customer Care Team is available to handle your queries promptly. Existing data helps in faster, personalized resolution. In emergencies, such as breakdowns, stored information can help deliver assistance more quickly.

5.4 Customer Surveys

Your data may be used to gather insights into your experience with Porsche Kerala, helping us improve our services.

5.5 Personalized Customer Information

Your preferences may be used to tailor communications, offers, and product recommendations based on your customer profile.

 

6. No Unwarranted Data Sharing

Your personal data will not be sold or disclosed beyond what is outlined above, unless required by law.

 

General Information

When you visit Porsche Kerala’s website, general technical information such as browser type, operating system, and IP address may be collected. This data does not identify you personally and is used for analytical and performance improvements.

 

Cookies

Our website uses cookies—text files stored on your device—to enhance user experience by remembering preferences and simplifying navigation.

You may choose to disable cookies in your browser settings, although this may limit certain functionalities.

 

User Tracking

Porsche Kerala may use analytics tools (e.g., Adobe Analytics) to track and analyze visitor behavior on its website. Your IP address will be anonymized before any reporting or analysis to protect your identity. You may opt-out of this tracking through browser settings or a dedicated opt-out cookie.

 

Use of Social Plugins

Porsche Kerala’s website may use social plugins (e.g., Facebook "Like" button). When you visit pages with such plugins, your browser connects directly to the social network’s servers. If you're logged in, your visit may be linked to your social media account.

To avoid such tracking, log out from your social media accounts before visiting Porsche Kerala's website. Please refer to the respective social platform’s privacy policy for more information.

 

Security

Porsche Kerala implements robust technical and organizational security measures to safeguard your data against unauthorized access, loss, or damage. Our measures are continually reviewed and updated based on industry standards.

We may also collect non-personal device information such as screen resolution, operating system, and browser type, for enhanced security and website optimization.

 

Contact Us

If you have questions about this Privacy Policy or would like to update or delete your personal data, please contact:

Porsche Kerala
Nodal Officer – Data Protection
Address: 

EVM Premium Cars India Pvt. Ltd.

Showroom

Maradu PO, Kundannoor, 682304 - Kochi , India.

Phone: (+91) 8590 000 911
Email: info@porsche-kochi.in
Hours: Mon–Sat, 10:00 AM to 6:00 PM